Refund & Returns Policy

Refunds and Returns Policy for https://adultcoloringescape.com

Effective Date: November 26, 2024

At https://adultcoloringescape.com, we aim to provide high-quality products and exceptional customer service. This Refunds and Returns Policy explains how you can return a product, request a refund, and any conditions or fees that may apply. By purchasing from https://adultcoloringescape.com, you agree to this policy.

1. Purchases Made Through Amazon

All purchases made through https://adultcoloringescape.com are processed and fulfilled by Amazon. As such, the returns and refunds for products purchased via our website will adhere to Amazon’s Returns and Refunds Policy.

For more details on Amazon’s return policies, visit: Amazon Returns and Refunds.

2. Initiating a Return or Refund

If you wish to return a product or request a refund, please follow these steps:

  1. Log in to Your Amazon Account:
    • Navigate to the “Your Orders” section on Amazon.
  2. Locate the Order:
  3. Start the Return Process:
    • Click on the “Return or Replace Items” option and follow the on-screen instructions.
  4. Follow Amazon’s Instructions:
    • Amazon will guide you through the return process, including shipping instructions and timelines.

If you encounter any issues, you may contact us for guidance at [email protected].

3. Conditions for Returns and Refunds

To qualify for a return or refund, the following conditions apply:

  1. Eligibility:
    • Products must be returned within the timeframe specified by Amazon (typically 30 days from the date of delivery).
    • Items must be in their original condition and packaging. Damaged, used, or incomplete items may not be eligible for a refund.
  2. Non-Returnable Items:
    • Certain items, such as customized products or items marked as non-returnable by Amazon, cannot be returned.
  3. Proof of Purchase:
    • A valid proof of purchase (e.g., order confirmation or invoice) must be provided.

4. Costs and Fees

  1. Return Shipping Costs:
    • Amazon typically covers return shipping for defective, damaged, or incorrect items. For other returns, shipping fees may apply and are determined by Amazon.
  2. Restocking Fees:
    • Amazon may charge a restocking fee for items that are returned without defects or damage.

5. Refund Process

  1. Processing Time:
    • Refunds are typically processed within 5-7 business days after Amazon receives the returned product.
  2. Refund Method:
    • Refunds will be issued to the original payment method used for the purchase.
  3. Partial Refunds:
    • In cases where the product is returned in a condition different from its original state (e.g., missing packaging or damage), partial refunds may apply at Amazon’s discretion.

6. Exceptions and Special Circumstances

If Amazon is unable to resolve your return or refund request, you may contact us directly at https://adultcoloringescape.com for assistance. While we do not process refunds or returns directly, we can assist in guiding you through the process.

7. Contact Information

If you have questions or concerns regarding returns or refunds, please contact us:

  • Business Name: Aurel Bistrian
  • Email: [email protected]
  • Address: Resita, str. Groza Moise, bl. B1, sc. 2, ap. 6, jud. Caras-Severin, Romania

8. Amendments to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the revised effective date.

By purchasing products through https://adultcoloringescape.com, you agree to this Refunds and Returns Policy. Thank you for choosing us for your adult coloring needs!